Data privacy policy
Register and data protection privacy policy of Oy Svartå Gård Ab/Mustion Linna
1. Registrar
Name: Oy Svartå Gård Ab/Mustion Linna
Address: Hållsnäsintie 89, 10360 Mustio (Raasepori)
Telephone:
+358 44 047 0870 Sales Department
+358 44 047 0871 Reception
E-mail:
Home page: www.mustionlinna.fi
2. Contact person regarding the register
Taina Sillander, General Deputy Manager
Oy Svartå Gård Ab/Mustion Linna
E-mail:
Telephone: +358 44 3623 276
3. Name of the register
Svartå Manor´s customer and company register
4. Purpose of handling of personal data
Customer and company information is used for handling, maintaining and developing client relations, statistics and market research, for providing services and productions, for planning of business strategies and development and of marketing of Oy Svartå Gård Ab/Mustion Linna communications and services.
5. Information content in the register information regarding a customer, which the staff of Svartå manor will have available, if applicable, are as follows:
– name
– linkage to companies, development projects, or organizations
– date of birth
– gender
– place of residence, municipality, and country
– native language
– contact information (e-mail, address, telephone number, fax, e-ID)
– feedback and complaint information
– written invoice and the status of the payment of the invoice
– services produced and offered
– documents released by the customer and e-mails
– attendance at Oy Svartå Gård Ab/Mustion Linna occasions
– information regarding marketing communication sent to the customer and contacts
- Social security number (If needed by law or absolutely needed for taking care of the customer relation)
Information regarding companies, which the staff of Svartå manor will have available, if applicable, are as follows:
- name
- address
- business ID
- branch of business and possible product- and service descriptions
- e-mail address
- telephone number
- number of personnel
- revenue
- information regarding services, for instance, the use of services
- customer feedback: information regarding customer feedback and comments about the registrar’s services and other information gathered with the approval of the client
- possible information regarding invoice and outstanding account
6. Sources according to norms
The register is updated during the customer relationship with information gathered from and about the customer. Company information is gathered, stored and updated from the Trade Register. Register information is also gathered and updated from public company www-pages, e-mails, forms from Oy Svartå Gård Ab/Mustion Linna and their collaborating partners webpages, and from various customer-, fair- and marketing events. Company and personal information can also be gathered, stored, and updated from the Civil registry and other address-, update- or registers, which offers similar services.
7. Regulated handovers of information
The customer's information is not handed over to a third party without the consent of the customer. Information may be transferred to a third party for marketing of Mustion Linna and when the collaborating partner needs the information to manage customer relations or the event. Access to the information and data, for a third party is, is only allowed in cases of maintenance, a contract of disclosure is required from the third party and the use of the data is denied.
From the company information may be handed over, in agreement with the trade register´s information, information such as the company’s authentication and contact information, Business ID and organization number, trade register number and possible side-businesses and trade names, the place from which the company is led, post and visiting address and other contact information. With the consent of the company information regarding the company’s turnover and number of personnel or product and service, description may be given to a third party.
8. The transfer of data outside of the EU and ETA
The data is not transferred outside of the EU or ETA.
9. The principles of the protection of the register
The data is stored in the data systems Hotellinx cloud and procountor which are protected with personal tailormade passwords based on job descriptions and exact needs which are only granted to the employees of Oy Svartå Gård Ab/Mustion Linna or outsourced service provider. The data is also stored on Oy Svartå Gård Ab/Mustion Linna’s web server stations, which is protected with passwords based on employees' job descriptions and exact needs. Oy Svartå Gård Ab/Mustion Linna has the right to use or pass on registered address information for direct advertising, distance sales, and other direct advertising and marketing- and opinion polls, unless the customer prohibits this. The prohibition must be made to the contact information mentioned in the terms.
10. Rights of the Registrar
The registrar has:
1. A right to access all information about the registrar.
2. A right to know how long the data will be stored for and the criteria’s of storing the data.
3. A right to ask for correction or removal of data.
4. A right to ask for restrictions of the handling or oppose the handling
5. A right to move the data to another system.
6. A right to cancel the agreement, when the handling is based upon that.
7. A right to know on what grounds personal information is gathered, is it due to legal, contract or contract-based requirements, and is it obligatory to provide such information and possible consequences if the data is not given.
8. A right to make a complaint to the supervisory authority.
Requests and inquiries must be made in writing and addressed to registrar by e-mail with the subject "Customer register/Taina Sillander" to
Delivery and cancellation terms
Terms of delivery
Delivery and cancellation terms and conditions
Parties
1. Proprietor/vendor/resource management
Oy Svartå Gård Ab (Svartå Manor)
Hållsnäsintie 89
10360 Mustio
Finland
+358 44 047 0780 Sales
+358 44 047 0781 Reception
Business ID 0662963-5
2. Customer/booker/orderer:
The customer commits to follow these conditions when purchasing products and services from vendor Oy Svartå Gård Ab (Svartå Manor).
The conditions apply to the rental and booking of the products and services.
Booking and ordering conditions
- The customer is responsible for becoming acquainted with the service description and the instructions as well as the conditions related to the booking.
- Preliminary bookings are only done according to separate agreements and in writing. The reservation does not step into force until the booking order has been received. Preliminary bookings and separate block reservations which have been made at the time of the booking should be confirmed separately and in writing until the agreed date. If the booking has not been confirmed until this time, the capacity and the services will be freed from the reservation.
- The reservation/order made by the customer is binding when the order/booking/payment confirmation has been sent to the customer’s e-mail address.
- The customer is fully responsible for his/her bookings which have been confirmed to him/her according to current conditions and pays for the booking through the chosen form of payment according to the terms of the form of payment.
- The order/booking/payment confirmation will be sent to the e-mail address that has been provided by the customer.
- Oy Svartå Gård Ab/Svartå Manor is not responsible for failed bookings that the customer has made, and he/she should contact Svartå Manor without delay to correct the situation. Svartå Manor can not guarantee that the specific service will still be available for booking at that time. If the service is no longer available, a new object or date will be offered when possible. If the booking can’t be moved to another date, or another object or service isn’t available, the prepayment that the customer has made to Oy Svartå Gård Ab (Svartå Manor) will possibly be returned to him/her.
- A binding purchasing contract will come into force when the order has been confirmed (order/booking/payment confirmation).
- A booking fee of 500€ will be charged of all new customers for group reservations with more than 24 people, done earlier than 6 months before the booking date. The booking fee will not be returned in case of cancellation, but it will be compensated in the final invoice if the event takes place.
- For private group- and package bookings with more than 12 people the booking fee of 500€ will be charged when the booking is confirmed, regardless of the date of the booking. The booking fee will not be returned in case of cancellation, but it will be compensated in the final invoice if the event takes place.
- For private group and package bookings with more than 12 people, 50% of the value of preliminarily ordered services will be charged, about 2-3 months before the booking date. This amount will not be returned in case of cancellation but will be drawn from the final invoice provided that the event takes place.
Cancellation of the purchase & repayment
- The products can be returned within 14 days from purchase according to the Consumer Protection Law of Finland.
- The right to return the product is valid only if the product’s condition meets its original condition.
- Also, the package of any items must be in sellable condition.
- For more instructions concerning returning, please contact the sales management.
- The right to return does not concern engraved or other individual/personal products, accommodation services, or other services that are booked for a specific time.
- Gift cards can not be returned.
Cancellations and changes
- The cancellation date is the date when Oy Svartå Gård (Svartå Manor) has been informed of the cancellation.
- Cancellations are always to be confirmed in writing.
- The customer is responsible for doing the cancellation on time.
General Terms
- when there are more than 30 days left until the beginning of the reservation period, cancellations are free of charge
- when there are 21-29 days left until the beginning of the reservation period, 25% of the price of the canceled products or pre-ordered services will be charged.
- when there are 14-20 days left until the beginning of the reservation period, 50% of the price of the canceled products or pre-ordered services will be charged.
- when there are 0-13 days left until the beginning of the reservation period, 100% of the price of the canceled products or pre-ordered services will be charged.
Terms for a private party
A reservation fee of 800€ is charged when reservations are confirmed. The reservation fee is not returned if canceled but will be compensated in the final invoice.
- If the customer cancels his/her reservation or a part of the reservation, when there are 4 months or more left until the beginning of the reservation, nothing will be charged for the cancellation
- when there are 2-4 months left until the beginning of the reservation period, 50% of the price of the canceled products or pre-ordered services will be charged.
- when there are 1-2 months left until the beginning of the reservation period, 75% of the price of the canceled products or pre-ordered services will be charged.
- when there is 0-1 month left until the beginning of the reservation period, 100% of the price of the canceled products or pre-ordered services will be charged.
- For objects booked with a discount code, the entire price of the product will always be charged, regardless of the time of cancellation.
- A single hotel room for one night and a single table reservation for max. 2 people, or a combination of these two, can be canceled without charge up to 24 hours before the reservation.
- Regarding the terms of cancellation, it is possible for the customer and Svartå Manor sales management in case of exceptions to settle these separately and in writing. These agreements need to always be done in writing via e-mail and to be documented in the booking confirmation or order sent through Svartå Manor sales management.
- In case of force majeure the customer may terminate the lease without charge by sending an explanation of the occurred.
The right of the proprietor to cancel a reservation
- In case of force majeure Oy Svartå Gård Ab (Svartå Manor) can terminate the lease. The customer is informed of the termination of lease without delay. In this case, the customer has a right to total reimbursement.
- The customer will not be compensated for possible expenses that have arise at a lease terminated due to force majeure.
Delivery conditions
Usage of the object
- During the time of the stay, the customer has a right to use the object and its equipment/inventory, as well as separately defined services.
- If the booker notices deficiencies or other notable issues on the object, he/she should without delay inform the resource management of such.
- The customer carries the responsibility for inventory and equipment that have broken or disappeared during his/her stay.
- If the customer leaves behind a greater need for cleaning than normal, Oy Svartå Gård (Svartå Manor) will charge the costs for the additional cleaning, however a minimum of 50€.
- Smoking indoors is strictly prohibited. We charge a fine of 250 € for non-observance of the ban.
- The object is available to the customer during the time defined in the booking confirmation.
Pets at Svartå Manor
- Pets are welcome to Svartå Manor in separately assigned hotel rooms, extra charge for pets +20 €
- The booker carries full responsibility for any damage done by the pet.
- You should inform us in advance of any possible pets, if you bring pets to the hotel without permission we charge an additional 50€ fee.
- Pets must be on leash on the property of Svartå Manor.
Special conditions regarding vehicles
- There are separately assigned areas for the parking of vehicles.
- You may leave the vehicle in front of the hotel during the check-in, despite the prohibition sign. After the check-in, the vehicle should be immediately moved to an assigned parking space.
- The driving speed in the park is max. 30 km/h.
- Vehicles may never be left unattended in front of the manor museum, the loading platform, or the open-air theatre, nor on the rescue roads.
- Permits of exception concerning vehicles are to be settled with the reception of Svartå Manor.
- Disregarding the regulations will lead to the removal of the vehicle from the parking area at the expense of the vehicle owner, as well as a charge of 200€ for breaking the rule.
- For disabled the use of vehicles on the Svartå Manor area is permitted according to instructions.
- Charging of electric cars is possible against payment in preassigned places. The charging of electric cars should always to be notified in advance to the sales management of Svartå Manor
This email address is being protected from spambots. You need JavaScript enabled to view it.
Special conditions regarding rented spaces and hotel rooms
- The customer always uses the space, its furniture, and inventories on his/her own responsibility.
- The spaces should be used carefully and only for their intended use.
- The inventories and furniture may not be removed from the space or out of the Svartå Manor area, nor be leased to a third party.
- The customer should at the end of the rental period leave the space in the same condition as it was when the key was handed over, on the agreed time and in the agreed manner. Standard cleaning is included in the rent.
- If the return of the space is delayed, the customer is to inform Svartå Manor about this immediately. Svartå Manor has the right to charge rent for the exceeded time.
- The customer is obliged to compensate for any damages on the furniture in the rented space that has been caused due to careless or wrong use, as well as the costs related to this.
- The customer is obliged to compensate for furniture and/or inventories that have been destroyed or have disappeared during the rental period - to its current purchase price - if it has happened because of carelessness or wrong use by the customer.
- The customer is responsible for following the transport, security, and other rules.
- The customer is to report all faults and defects on the furniture and inventories, as well as on the equipment.
- Svartå Manor is responsible for repair measures on the furniture and costs related to normal wear and tear.
- Svartå Manor is not responsible for any possible direct or indirect costs derived from harm that the customer has been caused during the use or breaking of furniture or inventories.
- Svartå Manor does not commit to compensating rented objects, inventories or furniture that have been broken with new ones, nor to compensating arising direct or indirect costs.
Keys
- Keys to the hotel room or other rented space are given at check-in, or in situations of exception in a way that has been settled in advance.
- The key to the conference/event space is given at the Svartå Manor reception to the contact person against acknowledgment. Both the person who hands over the key, as well as the receiver, acknowledge the key in the acknowledgment form.
- Keys may not be given to any third party.
- The customer returns the keys of the object according to the given instructions. Normally keys are returned at the reception at the end of the rental period where they were collected at the beginning of the period.
- For a key that has been lost or unreturned, Svartå Manor has the right to charge all costs that have arisen due to copying of key or change of lock.
- Svartå Manor has the right to charge at least 150 € in compensation if it is forced to unlock an object outside the reception opening hours due to lost or locked key.
Compensation for damage
- The customer is obliged to compensate the business Oy Svartå Gård Ab for any damage that he/she has caused an object.
- The booker is responsible also for other visiting persons and damage caused by them during the rental period.
Complaints
- Possible complaints must always be made as soon as possible when a problem has arises.
- In the case that a satisfying solution is not reached or if a compensation is claimed, the complaint should be sent in writing in two weeks time after the rental period has ended.
- Oy Svartå Gård Ab (Svartå Manor) strives to process the complaint as soon as possible, but at the latest by one months time.
- If the customer and Oy Svartå Gård Ab (Svartå Manor) do not reach mutual understanding, the customer can take the matter further to the Consumer Disputes Board.
Payment terms
- Posting and package costs are included in the delivery costs. You can check the delivery costs in the web shop when you have chosen the payment and delivery method for the shopping basket content.
- Oy Svartå Gård Ab (Svartå Manor) uses trusted and secure payment agencies for its services.
- Oy Svartå Gård Ab (Svartå Manor) does not at any point store information about bank connections or credit cards, other than for billing customers and at bookings where the credit card data functions as a security for the booking until the services have been payed.
- The customer commits to following the conditions concerning the chosen payment method.
- Paying by invoice
- Paying by invoice is only available for businesses and societies. In cases of exception, billing in arrears to a private customer is possible when this has been settled in advance and in writing.
- Billing should always be settled in advance in writing with our sales management.
- The bill should be paid on the payment date at the latest.
- If the bill for the booked object has not been paid by the payment date, the reservation will be canceled and the object returned to sale.
- As the payment system for the webshop, we use Maksukaista (Paybyway Oy, Business-ID 2486559-4), which is registered in the payment system register maintained by the Financial Supervisory Authority. On the account statement and on the bill you will see Maksukaista/Paybyway Oy as payee. Maksukaista will transfer the payments to the online seller. The payment is secure since all data concerning the payment is transferred through a hidden connection so that no outside instance can see the data. The purchase takes place between the webshop customer and the webshop. All obligations concerning the purchase is the responsibility of the webshop.
Paybyway Oy, Business ID: 2486559-4
Laserkatu 6
53850 Lappeenranta
Telephone: +358 29 300 5050
E-mail:
- If the transaction has not been completed at the time of the booking, Oy Svartå Gård Ab (Svartå Manor) does not process the order.
General conditions
- The prices in the webshop include VAT.
- We apply dynamic pricing on the rented objects. The prices vary each month, week, and day.
- We sell products to full-aged private customers and to business customers.
- We reserve the right to changes in the pricing.
- The customer is responsible for the correctness of the data he/she has given.
- Oy Svartå Gård Ab (Svartå Manor) has the right to use and leave registered address information for direct mail, distance selling, and for other direct marketing, as well as for market research and polls unless the customer has prohibited this. A prohibition can be done through the contact data mentioned in the conditions.
- We reserve the right to change our terms of delivery. The customer should become acquainted with the at each time valid terms of delivery before going through with the order.
Created: 8.11.2017
Changed 25.1.2021
Created: 8.11.2017
Changed 25.1.2021
Rekisteri- ja tietosuojaseloste
Oy Svartå Gård Ab/Mustion Linnan rekisteri- ja tietosuojaseloste
1 Rekisterinpitäjä
Nimi: Oy Svartå Gård Ab/Mustion Linna
Osoite: Hållsnäsintie 89, 10360 Mustio (Raasepori)
Puhelinnumerot:
044 047 0780 Myyntipalvelu
044 047 0781 Vastaanotto
Sähköposti:
Kotisivut: www.mustionlinna.fi
2 Yhteyshenkilö rekisteriä koskevissa asioissa
Taina Sillander, varatoimitusjohtaja
Oy Svartå Gård Ab/Mustion Linna
Sähköposti:
Puhelin: 044 3623 276
Yhteyshenkilön sijainen:
Jutta Korhonen
Oy Svartå Gård Ab/Mustion Linna
Sähköposti:
Puhelin: 044 047 0780 Myyntipalvelu
3 Rekisterin nimi
Mustion Linnan asiakas- ja yritysrekisteri
4 Henkilötietojen käsittelyn tarkoitus
Asiakas- ja yritysrekisterin tietoja käytetään Mustion Linnan asiakassuhteiden hoitoon, ylläpitämiseen ja kehittämiseen, tilasto- ja markkinatutkimusten suorittamiseen, palvelujen tarjoamiseen ja tuottamiseen, liiketoiminnan suunnittelemiseen ja kehittämiseen sekä Oy Svartå Gård Ab/Mustion Linnan viestintään ja palveluiden markkinointiin.
5 Rekisterin tietosisältö
Asiakashenkilöstä Mustion Linnan henkilökunnan käytettävissä ovat seuraavat tiedot, mikäli ne ovat olleet saatavilla:
– nimi
– sidokset yrityksiin, kehittämishankkeisiin tai järjestöihin
– syntymäaika
– sukupuoli
– asuinkunta ja –maa
– äidinkieli
– yhteystiedot (sähköposti, osoitetiedot, puhelinnumerot, fax, verkkolaskutunnus)
– palautetiedot sekä reklamaatio tiedot
– kirjoitetut laskut ja niiden maksutilanne
– tuotetut ja tarjotut palvelut
– asiakkaan luovuttamat dokumentit sekä sähköpostiviestintä
– osallistuminen Oy Svartå Gård Ab/Mustion Linnan tilaisuuksiin
– asiakkaalle lähetetty markkinointiviestintä ja tiedot yhteydenotoista
- sosiaaliturvatunnus (Mikäli tämä on asiakassuhteessa ehdottomasti tarpeellista)
Yrityksistä Oy Svartå Gård Ab/Mustion Linnan henkilökunnan käytettävissä ovat seuraavat tiedot, mikäli ne ovat olleet saatavilla:
– nimi
– osoite
– Y-tunnus
– toimiala ja mahdolliset tuote- ja palvelukuvaukset
– sähköpostiosoite
– puhelinnumero
– henkilöstömäärä
– liikevaihtoluokka
– palvelujen käyttöön liittyvät tiedot: esim. palvelujen käyttö
– asiakaspalautetiedot: asiakkaiden tyytyväisyystiedot, kommentit rekisterinpitäjän palveluista ja muut asiakkaan suostumuksella saadut tiedot
– mahdolliset laskutukseen ja perintään liittyvät tiedot
6 Säännön-mukaiset lähteet
Rekisteriä päivitetään asiakassuhteen aikana asiakkaalta saatavin ja kerättävin tiedoin. Yritystietoja kerätään, talletetaan ja päivitetään Kaupparekisteristä. Rekisteritietoja kerätään ja päivitetään myös yritysten julkisilta www-sivuilta, saapuneista sähköposteista, Oy Svartå Gård Ab/Mustion Linnan ja sen yhteistyötahojen verkkosivuilla sijaitsevilla lomakkeilla sekä erilaisissa asiakas-, messu- ja markkinointitapahtumissa. Yritys- ja henkilötietoja voidaan kerätä, tallettaa ja päivittää myös Väestörekisterikeskuksen ja muun osoite-, päivitys- ja muuta vastaavaa palvelua tarjoavan rekisterinpitäjän rekistereistä.
7 Tietojen säännönmukaiset luovutukset
Asiakashenkilöiden tietoja ei luovuteta kolmansille osapuolille käytettäväksi ilman asiakkaan suostumusta. Tietoja saatetaan siirtää kolmansille osapuolille Mustion Linnan markkinointia varten sekä yhteistyökumppaneiden tarpeita varten asiakassuhteen tai asiakastilaisuuden näin vaatiessa. Tietoihin on pääsy kolmansilla osapuolilla vain tietojärjestelmien huoltotarkoituksessa, kolmansilta osapuolilta vaaditaan salassapitoa ja käyttöoikeutta tietoihin ei luovuteta.
Yritystiedoista voidaan luovuttaa Kaupparekisterin tietojen mukaisesti yrityksen tunniste- ja yhteystiedot kuten Y-tunnus, toiminimi ja mahdolliset apu- ja rinnakkaistoiminimet, kotipaikka tai kunta, josta toimintaa johdetaan, posti- ja käyntiosoite sekä muut mahdolliset yhteystiedot, päätoimiala ja yritysmuoto. Myös yrityksen suostumuksella luovutettavaksi antamia tietoja kuten liikevaihdon ja henkilöstön suuruusluokka tai tuote- ja palvelukuvaukset voidaan luovuttaa eteenpäin.
Rekisterin tietoja voidaan luovuttaa edelleen rekisterinpitäjän toimeksiannosta tapahtuvaa maksupalvelua, tietojenkäsittelyä tai muita niihin verrattavia tehtäviä varten.
8 Tietojen siirto EU:n tai ETA:n ulkopuolelle
Tietoja ei siirretä EU:n tai ETA:n ulkopuolelle.
9 Rekisterin suojauksen periaatteet
– Tiedot säilytetään tietojärjestelmissä hotellinx cloud sekä procountor, jotka ovat suojattu salasanoin ja räätälöidyt käyttäjätunnukset myönnetään vain Oy Svartå Gård Ab/Mustion Linnan henkilökunnalle työtehtävien laajuden ja tarpeellisuuden mukaan. Lisäksi tietoja säilytetään Oy Svartå Gård Ab/Mustion Linnan henkilökunnan käyttöön tarkoitetulla verkkolevypalvelimen asemilla, jotka ovat suojattu räätälöidyin salasanoin työtehtävien laajuden ja tarpeellisuuden mukaan. Oy Svartå Gård Ab/Mustion Linnalla on oikeus käyttää ja luovuttaa rekisteröityjä osoitetietoja suoramainontaan, etämyyntiin ja muuhun suoramarkkinointiin sekä markkina- ja mielipidetutkimuksiin ellei asiakas tätä kiellä. Kiellon voi tehdä ehdoissa mainittuihin yhteystietoihin.
10 Rekisteröidyn oikeudet
Rekisteröidyllä on:
- Oikeus saada pääsy tietoihinsa
- Oikeus tietää tietojensa säilytysajasta tai sen määrittämiskriteereistä
- Oikeus pyytää tietojen oikaisemista tai poistamista
- Oikeus pyytää käsittelyn rajoittamista tai vastustaa käsittelyä
- Oikeus siirtää tiedot järjestelmästä toiseen
- Oikeus peruuttaa annettu suostumus, kun käsittely perustuu annettuun suostumukseen
- Oikeus saada tieto siitä, onko henkilötietojen antaminen lakisääteinen tai sopimukseen tai sopimuksen tekemiseen perustuva vaatimus, onko rekisteröidyn pakko toimittaa tällaiset tiedot ja mitä seurauksia seuraa, jos tietoja ei anneta
- Oikeus tehdä valitus valvontaviranomaiselle
Pyynnöt ja tiedustelut tulee tehdä kirjallisesti ja osoittaa rekisterinpitäjälle sähköpostitse aiheella ”Asiakastietorekisteri/Taina Sillander” osoitteeseen:
Summer Theatre at Mustio Manor
See the program for the upcoming season here ->
The summer plays, concerts, and stand-up comedy shows in the outdoor theatre are mainly produced by Mustion Linnan Kesäteatteri.
Mustion Linnan kesäteatteri is part of the Teatteri Provinssi family which consist of Teatteri Vinssi, Posetiivi Oy and Rikalanmäen kesäteatteri. Teatteri Provinssi homepage ->
The summer theatre has a covered scene and auditorium.
RESTAURANT LINNANKROUVI
The restaurant is very popular, especially in the summertime and we recommend making a reservation to ensure a table.